Graves Brothers Home Improvement

- 71 Raymond Rd, West Hartford, CT 06107

Introduction / Overview

For Connecticut homeowners considering improvements or essential repairs to their home’s exterior, choosing a reliable contractor is the first and most critical step. Graves Brothers Home Improvement is a contractor located in West Hartford, CT, offering a range of services focused on enhancing and protecting your home's exterior envelope. They operate as a multi-specialty firm, identifying themselves as a Roofing contractor, Siding contractor, and Window installation service. Their goal is to be a single source for major exterior renovations, helping residents across the Connecticut region maintain and improve their properties.

When dealing with a significant investment like a new roof, siding, or replacement windows, local users in West Hartford seek a company that provides expertise, clear communication, and quality workmanship. Graves Brothers Home Improvement provides convenient options for homeowners to begin their projects, including Online estimates for those starting their research and traditional Onsite services for detailed assessments.

It is important for prospective customers to be aware that, like any company, feedback on customer experiences can vary. While some customers, such as those who have interacted with staff like Tyler, Royce, and James, describe the team as "Very professional and informative," "Friendly and not high pressure sales," and would "absolutely recommend them," other reports indicate severe difficulties. One customer, claiming 20 years of experience in the construction industry, detailed an experience marked by "terrible communication and delays," unsupervised non-English speaking crews, and multiple instances of improper installation (including a failed town inspection on windows and polar wrap) and property damage. This user strongly advised against hiring the company, stating they were forced to hire another contractor to "clean up their mess." As a professional firm aiming for customer satisfaction, Graves Brothers Home Improvement’s goal is to ensure a smooth, professional process for all clients.

Location and Accessibility

Graves Brothers Home Improvement maintains a local presence in the West Hartford area, centralizing their operations for the Connecticut region. This location allows them to offer timely service and support for local projects across their service area.

The physical address is: 71 Raymond Rd, West Hartford, CT 06107, USA.

The company recognizes the importance of accessibility, offering a facility with a Wheelchair accessible parking lot for clients who need or prefer to meet with them in person. For initial inquiries and convenience, they offer Online estimates, allowing Connecticut residents to easily begin planning their home improvement project from their computer or mobile device. In-depth project discussions and assessments will then transition to Onsite services to ensure accurate planning and execution.

Services Offered

As a comprehensive home exterior contractor, Graves Brothers Home Improvement specializes in key areas essential for a home's protection and curb appeal. Their primary services include:

• Roofing Contractor Services
  • Thorough Roof inspection to assess the current condition and identify potential issues.
  • Roof installation for new construction or full replacements, using a variety of materials.
  • Roof repair for minor leaks, storm damage, and general wear and tear.
• Siding Contractor Services
  • Installation and replacement of various siding types to improve aesthetic appeal and insulation.
  • Siding repair to address damage, including weather-related issues.
• Window Installation Service
  • Professional Window installation service for energy-efficient replacement windows.
  • Consultation on selecting the best window styles and materials for your home.
• Related Exterior Services
  • While not explicitly detailed in the core services, a full-service exterior contractor often manages related components like gutters, insulation, and general exterior maintenance to complete a project.

Features / Highlights

The firm highlights its full-service capability, which should be considered alongside the full range of customer feedback received:

• Multi-Discipline Exterior Expertise: Serving as a Roofing contractor, Siding contractor, and Window installation service allows for integrated project management for full exterior makeovers.
• Convenient Initial Process: Offering both Online estimates and Onsite services provides flexibility for customers to start their project evaluation at their convenience.
• Professional Interaction (Select Feedback): Specific customer mentions highlight staff members who were "Very professional and informative," with a "Friendly and not high pressure sales" approach, suggesting positive experiences with the consultation and sales team.
• Critical Feedback on Execution and Communication: However, it is essential to highlight that some customers have reported significant issues, including a lack of project oversight, poor communication, and work that was deemed "shameful and a disgrace" by an independent contractor. These reports mention project delays, improper installation (including failing a town inspection), property damage, and difficulties resolving outstanding issues.
• Commitment to Corrective Action (Reported): Despite the negative outcomes described, one customer noted the company stated they would correct the issues to the town inspector and the Department of Consumer Protection, indicating an awareness and stated commitment to regulatory standards and customer resolution, even if the follow-through was reportedly incomplete.

Contact Information

To contact Graves Brothers Home Improvement for your roofing, siding, or window project needs in the Connecticut area, please use the following information:

Address: 71 Raymond Rd, West Hartford, CT 06107, USA

Phone (Primary): (860) 821-3390

Mobile Phone: +1 860-821-3390

What is Worth Choosing

Choosing a contractor for major home improvements is a decision that requires careful due diligence. What is potentially worth choosing about Graves Brothers Home Improvement is their full-service model—the ability to address roofing, siding, and window needs under one provider can simplify project management for a major home exterior overhaul. They offer the convenience of Online estimates and a wide scope of services for Connecticut properties, from basic Roof repair to complete exterior installations.

However, it is incumbent upon any prospective customer in the Connecticut region to weigh the reported benefits against the publicly available critical reviews. The positive feedback highlights a strong initial customer approach, while the negative reviews—detailing communication breakdowns, quality control issues (including a failed town inspection), property damage, and difficulty achieving final resolution—indicate significant risks associated with the execution of the work. For a local user in Connecticut seeking a contractor for their home, it is essential to proceed with caution and perform extensive vetting. This process should include verifying current licensing, demanding a detailed written contract, and thoroughly reviewing a substantial number of recent, local references from completed projects to ensure the final on-site experience aligns with the professional and informative sales experience that some customers have reported.

Graves Brothers Home Improvement

71 Raymond Rd, West Hartford, CT 06107, USA